Rule-Based Chatbot
This is the simplest type of chatbot currently in the technology market, operating on a rule-based approach. Essentially, these chatbots respond to clearly defined and pre-programmed rules. Users interact with these bots by clicking buttons and using predefined options. To provide relevant responses, these chatbots require users to make selections first. Consequently, they are slower in guiding the customer towards their goal. This type of chatbot is ideal for qualifying prospects by asking simple questions that users answer via available buttons. The chatbot analyzes the collected data and provides a response. However, for more complex scenarios involving numerous conditions or factors, these chatbots may not always be the best solution.
Intellectually Independent Chatbot
These chatbots employ Machine Learning (ML), allowing them to learn gradually from user queries. ML enables computers to learn from data submitted to them, recognize patterns, and act with minimal human interference. Intellectually independent chatbots are trained to understand specific keywords and phrases that trigger responses. Over time, they train themselves to comprehend increasingly complex queries. For instance, if you message a chatbot saying, "I have an issue with my bill," it will understand the keywords "issue" and "bill" and deduce a suitable predefined response based on these cues.
AI-Powered Chatbot
AI-powered chatbots combine the best features of rule-based chatbots and intellectually independent chatbots. Artificial intelligence (AI) simulates human intelligence, focusing on creating machines that think and function like humans. These chatbots understand natural language and have predefined flows to resolve any user issues encountered. They can remember the context of conversations and user preferences, transitioning seamlessly between conversation points as needed and responding promptly to any random user query. These chatbots utilize Machine Learning, AI, and natural language processing (NLP) to comprehend their interlocutors. NLP enables computers to understand and analyze human speech, find the right response, and communicate understandably to humans. The goal of NLP is to facilitate communication between computers and humans as if it were a conversation between two people.
HexaBot : an AI-Powered Chatbot
HexaBot represents an intellectually independent chatbots, harnessing advanced natural language processing (NLP) capabilities to seamlessly interact with users in both commercial and healthcare domains. Built on Machine Learning (ML), HexaBot continuously learns and adapts from user interactions, enabling it to understand and respond to complex queries effectively. In commercial applications, HexaBot enhances customer engagement by providing personalized support and facilitating transactions through intuitive dialogue. In healthcare, it acts as a versatile tool, assisting with patient inquiries, appointment scheduling, and remote monitoring, thus improving accessibility and operational efficiency. HexaBot's ability to navigate varied contexts and maintain conversational coherence underscores its pivotal role in transforming user interactions across diverse sectors.